Your questions answered

Planning an adventure should be exciting, not confusing! Here, you'll find answers to the most common questions about our tours, activities, and services. We've gathered information to help you prepare for your journey with Cool Adventure Portugal.

Frequently asked questions

We're dedicated to making your experience with Cool Adventure Portugal as smooth and enjoyable as possible. Below are answers to questions frequently asked by our adventurers. If you don't find what you're looking for, please don't hesitate to contact us directly.

What types of tours and activities do you offer?
We offer a diverse range of experiences including guided city tours, cultural and landscape excursions, adventure activities like hiking and canyoning, jeep tours, and comprehensive tourist transport services such as airport transfers and private group travel. Our focus is on creating personalized and memorable adventures across Portugal, especially around Lisbon.

How do I book a tour or activity?
You can easily book a tour or activity directly through our website by browsing our "Our Tours & Activities" page. Alternatively, for custom adventures or specific requests, please visit our "Custom Adventures" page or contact us at [[phonenumber]] or [[email]].

What is included in the price of a tour?
The inclusions vary depending on the specific tour or activity. Generally, our prices include transportation, a professional guide, and entrance fees to specified attractions. Meals and personal expenses are usually not included unless explicitly stated in the tour description. Please refer to the individual tour details for a comprehensive list of inclusions.

Are your tours suitable for all ages and fitness levels?
We offer a variety of tours designed for different preferences. Each tour description specifies the activity level and any age restrictions. We also provide personalized options, so please contact us if you have specific requirements or concerns about accessibility or fitness levels.

What should I bring on my adventure?
We recommend wearing comfortable clothing and appropriate footwear for walking or the specific activity. Depending on the weather, bring sunscreen, a hat, sunglasses, and a reusable water bottle. For adventure activities, specific gear might be required, which will be communicated upon booking.

What is your cancellation policy?
Our cancellation policy varies based on the type of tour or service. Generally, cancellations made X days in advance receive a full refund. Please refer to our terms and conditions or the specific tour details for precise cancellation policies. We recommend considering travel insurance for unforeseen circumstances.

Do you offer private or custom tours?
Yes, absolutely! We specialize in creating custom adventures tailored to your preferences, interests, and schedule. Whether you're looking for a private city tour, a unique adventure itinerary, or personalized transport, we can design the perfect experience for you. Visit our "Custom Adventures" page for more information.

What makes Cool Adventure Portugal different?
At Cool Adventure Portugal, we stand out by offering fully personalized experiences that combine transportation, expert guiding, and unique activities all in one seamless service. Based in Almada, Lisbon, we have deep local knowledge, ensuring authentic encounters and hidden gems. We focus on creating memorable, tailor-made adventures that truly capture the spirit of Portugal, beyond the usual tourist paths.

Ready for your Portuguese adventure?

We hope these answers have clarified your doubts and sparked your excitement for an unforgettable experience with Cool Adventure Portugal. Let us craft your perfect journey!